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Business Process Associate II

Crawford & Company

iloilo city, western visayas, Philippines Full-time July 15, 2026

Found Description

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

  • Information Review
    • Processes client information by adhering to the standard operating procedures (SOP) and turnaround time set forth
    • Reviews and identifies if there are adjustments and variances to reconcile
    • Summarizes information to prepare necessary reports
    • Liaises with other processors to reconcile any issues regarding client information
  • Business Process Support
    • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
    • Ensures proper file management for all client systems by accurate and complete documentation
    • Routes tasks to appropriate processors by utilizing internal systems
    • Refers matters beyond limits of authority and expertise to immedia...

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