Found Description
About Our Client
The client is a globally leading healthcare firm based in the US with a shared service operation in the Philippines.
Job Description
- Drive process transformation and standardisation across a dynamic organisation
- Night shift and Hybrid opportunity with office in BGC
- Conduct detailed process mapping and documentation of current-state workflows, controls, and dependencies
- Engage business stakeholders and subject matter experts to gather process requirements, inputs, and outputs
- Identify inefficiencies, risks, and opportunities for process standardisation and improvement
- Support the development of future-state process designs, including workflows, roles, and service delivery considerations
- Apply standard process frameworks, taxonomy, and naming conventions across outputs
- Develop and maintain SOPs, work instructions, and knowledge materials aligned to approved designs