Business Process Analyst

Key Responsibilities

• Engage with department stakeholders to understand existing workflows, pain points, and business objectives through interviews, workshops, and process walkthroughs.
• Document current-state (as-is) processes and define future-state (to-be) processes, capturing requirements clearly and completely, with a strong focus on simplification, standardisation, and automation opportunities
• Identify and assess opportunities for automation, digitalization or AI enablement, and categorising tasks and processes by their suitability for automation, AI assistance, system integration (e.g. with SAP), or remaining manual
• Serve as the primary liaison between business departments and IT, translating business needs into clear functional requirements and ensuring IT-delivered solutions meet user expectations
• Prepare process maps, requirement specifications, user stories, and supporting documentation
• Support testing, valida...