Found Description
Business Process Analysis & Customer Experience Management
We are supporting a successful organisation in Zurich to hire an experienced commercial process change professional on a contract, to be focused on analysing and optimising end‑to‑end customer journeys and the overall customer experience flow of process.
Key Details
- Location: Zurich
- Contract: 9 months
- Start: July 2026
- Workload: 100%
- Working model: Hybrid
- Estimated Salary: CHF 9,000-10,000 Monthly
Important
- Applicants must already be based in Switzerland
- Must hold a Swiss work permit allowing full‑time work valid for next 12 months
What you’ll be doing
- Analyse and optimise end‑to‑end commercial customer processes (onboarding, billing, activation)
- Identify inefficiencies and improvement opportunities across the customer lifecycle
- Carry out detailed ...
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