Business Operations Specialist, Back Office

Responsibilities

• Review operational results, service levels, exception trends to identify issues, gaps, etc.
• Coordinate with DXC and internal stakeholders to investigate service issues, track action items, and support timely resolution.
• Maintain oversight documentation, elevate material concerns, and provide updates.
• Provide ongoing support of the Records Management program and department-level liaisons to ensure governance.
• Create process flow charts, value stream maps, and document processes and procedures.
• Back up and support Front Office / Back Office Transformation functions.
• Attend regular meetings related to DXC activities and provide assistance.
• Participate in project reviews to determine DXC impact, and review design specifications and business requirements.
• Attend Business Unit Compliance meetings; develop controls and define policies and procedures for compliance requirements, identif...