Business Operations Director Role at Relay

Join Relay as the Business Operations Director and lead operational enhancements that empower teams. Focus on building AI-driven workflows and automations to streamline processes effectively.
This key role will have you collaborating closely with the VP of Operations, guiding the BizOps function within Customer Experience, Product, and Risk Operations. You will focus on identifying impactful opportunities, optimizing workflows, and transforming operational data into actionable insights that improve key metrics.
Key Responsibilities:
• Identify and execute prioritized operational initiatives
• Manage CX Ops Lead and Product Ops Manager directly
• Design efficient operating processes and accountability structures
• Collaborate on key business quality projects with Data teams
• Maintain alignment on quarterly BizOps roadmap
Requirements:
• Experience in Strategy & Operations within scale-ups
• Proficient in developing AI workflows and automations
• Strong ...