Found Description
We are currently seeking an experienced professional for the role of Global Payments Services Operations Business Manager.
Role Context
- Own the day‑to‑day business management rhythm: weekly and monthly business reviews, dashboards, action tracking, and issue resolution.
- Maintain the operating model: roles & responsibilities, service catalogue, SLAs/KPIs, and escalation paths across Manila and onshore/GSC stakeholders.
- Coordinate governance forums (SteerCos, Ops/Service reviews, risk & control committees) including agenda setting, minutes, decisions, and follow‑ups.
Principal Responsibilities
- Build and manage the annual plan: headcount, capacity, demand forecasting, and productivity targets.
- Track performance against KPIs (service levels, quality, turnaround times, and cost).
- Prepare management reporting and insights for senior leadership (trends, root causes, recommendations).
- Manage bud...