Found Description
About the Role
We are seeking a strategic Business Manager to take full ownership of an assigned client account. In this role, you will be directly accountable for the P&L of your service lines, driving long-term profitability, structural excellence, and operational growth. You will act as the core daily point of contact for client vendor managers, ensuring seamless process execution, high client satisfaction, and proactive negotiation.
Responsibilities
- Full accountability for the account's P&L, managing budgets, and overseeing billing models like FTE rates.
- Serve as the primary daily point of contact for client vendor managers, aligning with international communication norms and handling routine negotiations.
- Direct and support a team of Senior Team Leaders and Team Leaders to meet critical service goals.
- Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions to keep performance metric...