Business Intelligence Engineer, Amazon Customer Service

Description
Amazon's Customer Service organization is seeking a Business Intelligence Engineer to join the Data Analytics Support Hub. Customer Service is the heart of Amazon. Our vision is to be Earth's most customer-centric company, and this team plays a central role in understanding why customers need to contact us and how we can prevent those contacts from happening in the first place.

The Advanced Analytics team is evolving Quality and Escalations analytics from descriptive reporting (what happened) to diagnostic (why did it happen) analytics at a worldwide level. We build the data infrastructure that powers multi-contact journey analysis, large-scale transcript processing, and machine-learning-driven root-cause identification across billions of customer interactions.

In this role, you will design and own the production data pipelines that turn domain expertise into scalable diagnostic insights. You will work across the full data lifecycle, from ingestion and ...