Business Intelligence Advisor (Xico)

Req ID : ******

We are currently seeking a Business Intelligence Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).

• Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
• Escalate unresolved issues to higher-level support or specialized teams.

• Monitor scheduled jobs and ensure their successful completion.
• Perform routine maintenance tasks, including system updates, backups, and configuration changes.
• Assist with system upgrades, patches, and migrations to ensure continuity of service.

• Log, track, and manage incidents and service requests via ticketing systems.
• Follow established procedures for incident escalation and resolution.
• Participate in root cause analysis and problem management efforts.
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