Business Intelligence Advisor (Xico)

Req ID: ******We are currently seeking a Business Intelligence Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).
Key ResponsibilitiesTechnical SupportCollaborate with developers, IT teams, and external vendors to address issues and implement fixes.Escalate unresolved issues to higher-level support or specialized teams.Monitoring and MaintenanceMonitor scheduled jobs and ensure their successful completion.Perform routine maintenance tasks, including system updates, backups, and configuration changes.Assist with system upgrades, patches, and migrations to ensure continuity of service.Incident ManagementLog, track, and manage incidents and service requests via ticketing systems.Follow established procedures for incident escalation and resolution.Participate in root cause analysis and problem management efforts.Documentation and ReportingCreate and present reports on system performance, issues, and resolution times.Document changes, fixes, and enhancements in a ...