Found Description
**Req ID**: ******We are currently seeking a Business Intelligence Advisor to join our team in mexico city, México (MX-MEX), Mexico (MX).
**Role Summary**:**Key Responsibilities**:**Technical Support**:- Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.
**Monitoring and Maintenance**:- Monitor scheduled Jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.
**Incident Management**:- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.
**Documentation and Reporting**:- Create and present rep...