Found Description
Be the primary point of contact and build long-term relationships with customers
- Develop a trusted advisor relationship with a complete understanding of client ́s needs
- Strategic plan to improve client results
- Negotiate contracts with client and establish the timeline of performance
- Collaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
- Manage communications between clients and internal teams
- Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Resolve client issues and complaints
- Analyze client data to provide customer rel...