Business Data Operations Analyst – Customer Experience

Key Responsibilities:

·         Data Cleaning and Preprocessing : Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding.

·         Data Quality Management: Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards.

·         Data Enrichment: Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements.

·         Data Modeling: Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases.

·         Master Data Management: Contribute to and execute the Master Data Management strategy and roadmap.

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