Business Data Analyst

KEY RESPONSIBILITIES

DATA & ANALYTICS

· Conduct data quality checks in line with SOPs.

· Support customer service and field staff with data-related queries and communication.

· Use analytics to identify risks and issues within projects and propose solutions.

· Provide regular updates to management (daily, weekly, ad-hoc).

· Implement customer surveys and define metrics for feedback.

· Deliver sales metrics, dashboards, and ad-hoc analytical reports.

· Lead automation and streamline the lead, order, and fulfillment process.

SALES OPERATIONS

· Support all aspects of the day-to-day operations of the sales function.

· Review sales opportunities for accuracy and provision orders upon successful deal closure.

· Support the sales team on DMS, eCommerce, and other sales operations systems.

· Collaborate with the Sales Operations Manager ...