Business Data Analyst (Madrid)

At ING we are looking for a Data Analyst.

Role and work environment

We are looking for a talented and enthusiastic Data Analyst to join our Conversion and Underwriting Team of the Mortgages Tribe.

You are a true business data analytics expert who can collaborate closely with stakeholders across the Mortgages Process, maximizing conversion and customer satisfaction. Your priority is identifying opportunities to offer clients a simple and transparent process for obtaining their mortgage with ING.

Key Responsibilities

• Support the analytical needs of the area through descriptive analysis and diagnosis, generating insights and recommendations that support better decision‑making and lead to greater commercial results.
• Conduct product analysis trends to increase sales conversion and reduce product attrition.
• Support and advise the business on reporting needs and any other analytical need, communicating the main findings to va...