Found Description
Business Consultant, Global Operations Strategy
Canada (Hybrid Work Style) (Night Shifts)
TELUS Digital - Noida Sec 135
Individual Contributor
Position overview
As a Business Consultant, Global Operations Strategy, you will play a key role in
translating insights into action to improve customer experience and operational
performance across TELUS Digital. You will own the analysis of First Call Resolution
(FCR) and Repeat Calls, but success in this role is defined by your ability to turn
analysis into tangible improvements. Working closely with global stakeholders, you will
drive execution of operational enhancements that reduce repeat interactions, improve
FCR, and deliver measurable business outcomes — prioritizing impact over perfection.
Key Responsibilities
● Own FCR and Repeats KPIs across TELUS Digital Global Operations, with a
focus on driving improveme...