Business Concierge Associate

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve delivered secure, simple, and reliable ways to send money globally and support our customers in growing businesses, pursuing opportunities, and providing for loved ones back home.

About the Role

The Business Concierge Associate is a high‑impact role that sits at the intersection of customer experience, risk management, and operational excellence. You will be the critical liaison between Remitly and our business clientele in the Philippines and Nicaragua, owning the full lifecycle of complex customer concerns from initial escalation to root‑cause resolution while delivering a premium concierge experience to our most sophisticated customers.

Responsibilities

• Serve as the primary point of contact and subject‑matter expert for business customers, owning a high‑complexity portfolio of escalations across customer s...