Found Description
Responsibilities
- Lead the end-to-end design of customer journeys across all backstage layers including processes, operations, technology, data, and risk and compliance.
- Translate strategic objectives into integrated service blueprints and capability maps.
- Collaborate with solution architects, service designers, operations, and engineering teams to ensure target-state architectures are cohesive, feasible, and scalable.
- Act as the integrator across business, design, technology, operations, and control functions, facilitating cross‑functional workshops to align on target‑state journeys.
- Resolve trade‑offs, manage interdependencies and stakeholder expectations across all enabling layers.
- Drive structured journey mapping to identify capability gaps, process inefficiencies, control weaknesses, and automation opportunities.
- Embed regulatory, risk, data governance, and compliance considerations into the business ...