Found Description
- Define and translate business needs into clear and accurate user requirements for all digital enhancements, new products, and system-related issues within Operations.
- Oversee the User Acceptance Testing (UAT) process to ensure solutions are validated, fit‑for‑purpose, and ready for deployment.
- Lead big-scale digital and process improvement projects, ensuring smooth execution and timely delivery within the Operations Division.
- Improve and standardize operational processes by identifying gaps, simplifying workflows, and driving consistent digital practices across channels.
Roles and Responsibilities:
Requirements Management
- Lead the gathering, validation, and documentation of user requirements for digital enhancements, new products, and system-related issues within the Operations Division.
- Ensure requirements are clear, accurate, prioritized, and aligned to business objectives.