Business Analyst (Platform & Partner Support)

Job Title:Business Analyst, Platform and Partner Support (Independent Contractor, Remote)Company:US-based SaaS companyLocation:Remote (Must work US hours, 6 AM – 2 PM Pacific Time or 9am - 5pm Eastern Time)Compensation:$2,*******,500 per month USDAbout the RoleWe are looking for a technically-mindedBusiness Analyst (Platform/Partner Support)to bridge the gap between our client-facing Operations team and our Product/Engineering squads.
In this role, you will act as the primary technical liaison, handling complex support requests, streamlining partner integrations, and managing high-level escalations.Your mission is to provide high-touch technical support that our generalist Ops team cannot, ensuring our clients receive expert guidance while allowing our developers to stay focused on building the future of our platform.Primary ResponsibilitiesTechnical Liaison & Triage:Serve as the first point of escalation for the Ops team.
Triage, investigate, and resolve complex platform is...