Business Analyst

Job Overview

Position: Business Analyst (BA). The BA analyzes business processes, identifies gaps, and recommends data‑driven solutions to improve efficiency, productivity, and profitability. The role requires strong analytical, communication, and collaboration skills to translate operational insights into actionable strategies.

Key Responsibilities

• Data Analysis and Reporting
  • Gather, interpret, and analyze operational data to identify trends, risks, and opportunities.
  • Create dashboards, scorecards, and analytical reports to support data‑driven decision‑making.
  • Develop and maintain performance tracking tools (e.g., RPH, AHT, CSAT, QA, revenue, productivity, attrition).
  • Conduct variance and root cause analysis to explain performance deviations and provide actionable insights.
• Business Process Improvement
  • Map and evaluate current business processes to identify inefficiencies and improvement ...