Business Analyst

Job Title: Business Analyst

Location: Madrid, AV Manoteras, 32

We are looking for a proactive, analytical and detail-oriented Business Analyst specializing in Planning & Analysis. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.

Key Responsibilities

• Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.
• Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.
• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.
• Support workforce planning activities through forecasting and analysis to optimize operational efficiency.
• Continuous...