Found Description
Business Analyst Hybrid (Office, Remote & Merchant Site Visits)
A leading financial services organisation is seeking a Business Analyst to support the optimisation of the customer credit application journey across a national merchant network.
This role combines business analysis, customer experience, process improvement, and quality assurance. The successful candidate will work closely with merchants, customers, and internal teams to identify process inefficiencies, define business requirements, and support the implementation of solutions that enhance the customer experience.
Key Responsibilities:
Gather, analyse, and document business requirements
Conduct customer journey and process analysis
Visit merchant locations to observe and assess application processes
Develop user stories, process flows, and acceptance criteria
Collaborate with b...