Business Analyst - IT Service Management (ITSM)

This position will be responsible for the analysis of business requirements and process workflows related to the IT service management practices across all IT functions at EVERSANA.  Drive process optimization for existing processes and new process development.  Play a key role in optimizing and standardizing workflows for IT service management functions.  Gather detailed and accurate requirements for system design.  The position includes: review, analyze, and evaluate business process and user needs against system structure.  Conduct effective requirement gathering sessions with various stakeholders such as technical, business, and manager roles.  Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.  Prepare URS, FS, System Change documents, workflow diagrams, functional requirements and technical requirements documents.  Perform UAT and testing of new funct...