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Job Title:ITIL Business Analyst Job Type: 12-Month Fixed Term Contract Job Description Our client, a leading professional services organisation, is seeking an experienced ITIL Business Analyst to join its technology function on a 12-month fixed term contract. This role will play a key part in driving IT service management transformation initiatives, improving operational processes, and enhancing service delivery across the organisation. Job Responsibilities Analyse and document existing IT operational processes, identifying opportunities for optimisation and improved efficiency. Gather, document, and validate business, technical, and service requirements from key stakeholders. Design and implement future-state IT service management processes aligned with industry best practices. Conduct impact assessments relating to process, technology, operational, and organisational changes. Facilitate workshops and stakeholder sessions to identify challenges, define requirements, and agree improvem...