Found Description
Roles & Responsibilities
- Gather, analyze, and document business requirements for Life Insurance initiatives, with a focus on CRM-related projects and customer service processes.
- Translate business requirements into Business Requirement Documents (BRD), Functional Specification Documents (FSD), user stories, and process flows.
- Work closely with business stakeholders, product owners, and technical teams to define solutions that support customer engagement, customer care, marketing, and sales objectives.
- Facilitate requirement gathering workshops, stakeholder discussions, and User Acceptance Testing (UAT) activities.
- Utilize JIRA and Confluence to manage requirements, project documentation, issue tracking, and workflow updates.
- Perform data analysis and validation using SQL to support requirement assessment, testing, and business decision-making.
- Collaborate with development teams throughout the project lifecyc...