Found Description
We are currently working with a Queensland Government agency who are undertaking a whole-of-organisation Customer Relationship Management (CRM) transformation and is seeking an experienced Senior Business Analyst to lead the end-to-end definition of detailed stakeholder and solution requirements.
The role sits at the centre of a significant procurement activity (ITO/RFQ), and you will be responsible for producing the high-quality requirements baseline used to request and evaluate supplier responses for the CRM solution.
About the role
Working closely with business stakeholders, SMEs, internal technical resources and the project manager, you will own the requirements workstream from current state through to an approved, traceable baseline. Key responsibilities include:
- Documenting current state and defining future state business processes
- Capturing detailed functional and non-functional requirements
- Defining transitio...