Business Analyst (CMDB / Service Management)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Business Analyst (CMDB / Service Management) to join our team in Ottawa, Ontario (CA‑ON), Canada.

Job Summary

ServiceNow Business Analyst (CMDB / Service Management) – 8+ years of experience in the Healthcare domain. The role supports CMDB and Service Management initiatives, focusing on data quality, governance, and stakeholder engagement rather than application development.

Key Responsibilities

• Act as the primary CMDB/Configuration Management SME for assigned applications and services.
• Understand and communicate the business value and importance of maintaining accurate Configuration Item (CI) data.
• Conduct data collection and discovery sessions with application owners to gather and valida...