Found Description
Financial Systems Operations Analyst
Overview: This team supports critical financial systems and is responsible for day‑to‑day operational support (KTLO) and strategic project work.
Key Responsibilities
- Managing billing support issues and financial system inquiries.
- Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
- Performing root cause analysis to identify and resolve underlying system and process issues.
- Executing manual corrections and data fixes using internal tools when necessary.
- Supporting incident and event management, including troubleshooting and resolution of production issues.
- Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
- Designing, documenting, validating, and continuously improving operational processes.
- Creating and maintaining proces...