Business Analyst (Application Support)

JOB PURPOSE

Responsible for maintaining outsourced application systems that have moved beyond the development stage, ensuring that the Company’s systems operate smoothly on a daily basis.

JOB RESPONSIBILITIES

Support Project Management & Service Management on outsourced systems:

• Participate in the project and development of the systems.
• To provide support and implement change requests for outsourced systems to meet users’ requirements.
• Assist project management to track the project milestones and deliverables of the project. Track and follow up on the issues raised during the project phase and ensure all issues are being addressed promptly.
• Ensure adequate education and knowledge transfer to business users for outsourced systems applications.
• Understanding/conducting user requirements and translate into system requirement document.
• Mapping and documenting interfaces between legacy and new ...