Found Description
Shape nesto’s service delivery functions as a remote Service Delivery Manager. Your focus will be on creating effective incident and change management frameworks for partners.
In this role, you will lead a newly formed team dedicated to establishing comprehensive processes for service delivery. You’ll utilize over eight years of hands-on experience in incident and problem management to build and refine operational protocols that enhance service quality. Being client-facing will also provide the opportunity to establish strong partnerships.
Key Responsibilities: • Create frameworks for incident and change management operations • Implement problem management strategies for root causes • Manage comprehensive SLA reporting processes • Engage with enterprise partners for operational updates • Leverage AI tools for operational efficiency
Requirements: • 8+ years relevant experience, 3 specifically in service delivery • Expertise in managing incidents and SLAs • Exp...
In this role, you will lead a newly formed team dedicated to establishing comprehensive processes for service delivery. You’ll utilize over eight years of hands-on experience in incident and problem management to build and refine operational protocols that enhance service quality. Being client-facing will also provide the opportunity to establish strong partnerships.
Key Responsibilities: • Create frameworks for incident and change management operations • Implement problem management strategies for root causes • Manage comprehensive SLA reporting processes • Engage with enterprise partners for operational updates • Leverage AI tools for operational efficiency
Requirements: • 8+ years relevant experience, 3 specifically in service delivery • Expertise in managing incidents and SLAs • Exp...
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