BSC Compliance & Controls Specialist

Responsibilities

• Conduct compliance checks under the MAS Balanced Scorecard (BSC) framework for sales activities and representatives.
• Review customer complaints, sales documentation, and monitoring results to ensure regulatory compliance.
• Identify control gaps, root causes, and support remediation actions for compliance issues.
• Provide training and guidance on BSC requirements and complaint handling processes.
• Monitor audit outcomes and ensure adherence to internal policies and regulatory standards.
• Support process improvements and automation initiatives to enhance compliance efficiency.