Found Description
Become the Workforce Management Team Manager at BrokerLink, where you'll drive optimization and team innovation. Utilize forecasting expertise to enhance the customer service experience in a dynamic environment.
In this leadership position, you will oversee the transformation and growth of the WFM team, analyzing business metrics to inform decision-making. Your ability to manage multiple sites will be crucial in achieving global service targets while mentoring team members. You will be responsible for ensuring the accuracy of capacity plans and translating complex WFM concepts into clear communication.
Key Responsibilities:
• Lead transformation initiatives within the WFM team
• Analyze and present business results to key stakeholders
• Optimize monthly capacity plans for better accuracy
• Achieve global service delivery targets
• Foster understanding of WFM concepts among team members
Requirements:
• Bachelor's...
In this leadership position, you will oversee the transformation and growth of the WFM team, analyzing business metrics to inform decision-making. Your ability to manage multiple sites will be crucial in achieving global service targets while mentoring team members. You will be responsible for ensuring the accuracy of capacity plans and translating complex WFM concepts into clear communication.
Key Responsibilities:
• Lead transformation initiatives within the WFM team
• Analyze and present business results to key stakeholders
• Optimize monthly capacity plans for better accuracy
• Achieve global service delivery targets
• Foster understanding of WFM concepts among team members
Requirements:
• Bachelor's...