Broker Process Specialist

Broker Process Specialist – ING
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We are looking for a talented and enthusiastic Broker Process Specialist to join our Investment team of Products Tribe (COO Domain).

Responsibilities

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• Customer Experience : Provide the best customer experience by challenging current operational processes and designing, mapping, and constantly improving the customer journey through an end-to-end operational process view.
  
• Digital Strategy : Be proactive in identifying new capabilities in our digital platform to engage customers and increase the efficiency of processes, bringing the best experience at moments of truth.
  
• Operational Excellence : Investigate standard incidents using current regulatory and compliance processes, systems and procedures and, in collaboration with business and customer teams, tak...