Broker Process Specialist

Broker Process Specialist – ING

We are looking for a talented and enthusiastic Broker Process Specialist to join our Investment team of Products Tribe (COO Domain).

Responsibilities

• Customer Experience : Provide the best customer experience by challenging current operational processes and designing, mapping, and constantly improving the customer journey through an end-to-end operational process view.
• Digital Strategy : Be proactive in identifying new capabilities in our digital platform to engage customers and increase the efficiency of processes, bringing the best experience at moments of truth.
• Operational Excellence : Investigate standard incidents using current regulatory and compliance processes, systems and procedures and, in collaboration with business and customer teams, take action to ensure simple and robust processes that guarantee maximum protection to the customer while aiming to be best in cl...