Break Fix Management Specialist

JOB PURPOSE/MISSION/SUMMARY

The Break Fix Management Specialist is responsible for monitoring and doing the required intervention of the Break Fix Work Orders (WO) and Sales Orders (SO) to meet the contracted customer Service Level Agreement (SLA). He/She works closely with internal Lexmark teams and 3rd party suppliers to address inquiries or issues regarding Break Fix activities through phone/email/chat, ensure timely and accurate actions until service WO completion and/or SO fulfillment. He/She is expected to provide accurate documentation in the relevant system or tools.

The individual directly reports to the Operations Manager and engages with the Operations Lead on day‑to‑day operational transactions.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS

• Service Dispatch Management
• Proactively monitors Work Order (WO) to ensure that it flows correctly from Lexmark system to the Service Partner’s system or Lexmark Technician’s m...