Break-Fix Dispatch & SLA Specialist

Xerox Philippines is seeking a Break Fix Management Specialist responsible for monitoring Break Fix Work Orders and Sales Orders to meet service level agreements. This role requires effective communication with customers and internal teams to resolve issues promptly and maintain documentation.

The ideal candidate holds a Bachelor's Degree, has at least 2 years of customer service experience, and is proficient in Microsoft Excel. Strong problem-solving and communication skills are essential for the role, which fosters teamwork and efficient processes.