Found Description
- Support Branch Product Support and seek ways to improve processes within established procedures
- Support branch employees and internal business partners by delivering exceptional internal customer experience while taking inbound calls
- Provide expertise, resources, and procedural support to internal partners, enabling them to make recommendations on products and services that best align to the customer’s needs
- Perform moderately complex customer support tasks to include consumer branch policy and procedure review with a focus on accuracy and risk mitigation
- Receive direction from leaders and elevate non-routine questions while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Interact with immediate team on less complex information as well as internal customers, primarily branch employees, to deliver first contact resolution and support for critical transactions
- Regularly rec...
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