Branch Operations Specialist at Xylem

Elevate branch efficiency with Xylem as a Branch Operations Specialist. Collaborate cross-functionally, manage customer inquiries, and drive operational success every day.
In this pivotal role, you'll be at the heart of Xylem's branch operations, ensuring customer support and internal processes run smoothly. Focused on customer experience, you will handle inquiries and process orders and contracts while coordinating activities across teams. Your expertise in ERP tools and attention to detail will bolster branch success and keep operations on track.
Key Responsibilities:
• Serve as the first point of contact for customer inquiries
• Process quotes, orders, contracts, and service coordination
• Manage accurate billing, invoicing, and payment processing
• Enter and track orders and service requests in SAP
• Support technician schedules, equipment deliveries, and pickups
Requirements:
• High school diploma; post-secondary is a plus
• Experience in customer ser...