Found Description
Responsibilities
- Manage the staff, clients and deliverables of the branch ensuring alignment with the overall objectives of the organization
- Responsible for financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus
- Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
- Grow teams and increase productivity through performance management
- Define and measure performance goals and hold self and others accountable to achievement of goals
- Make quick and clear decisions while adapting to changing circumstances
- Manage cost and productivity within the branch or agent ensuring efficiency and effectiveness is the order of the day
- Ensure compliance to internal and external controls and other KPI’s set at global...