Found Description
Job Description
Overview
- Oversee daily operations of the branch, ensuring smooth workflow and consistent service standards.
- Ensure outstanding customer service; handle inquiries, feedback, and complaints professionally.
- Ensure timely order processing and perform quality checks before dispatch.
- Maintain accurate records of orders, payments, and deliveries.
- Coordinate with delivery riders and logistics for on-time pickups and drop-offs.
- Maintain cleanliness, hygiene, and safety standards within the outlet.
- Build and maintain strong relationships with existing and new clients to increase retention.
- Manage relationships with vendors and external partners.
- Demonstrate strong organizational and problem‑solving skills.
Job Specification
- Proven branch or store management experience in laundry, retail, F&B, or similar consumer services operations. ...