Branch Manager

Key Responsibilities

Objective
Ensure smooth branch operations, achieve business targets, deliver excellent customer service, and maintain compliance as per bank guidelines.

1. Sales & Business Development
Achieve targets for

Liabilities, Assets & Fee Products
Build strong

asset-liability portfolio
Increase

market share in catchment
Key Activities:
Prepare & track

AOP, MOP & sales plans
Monitor

team productivity & conduct reviews
Daily

huddles, lead management & DSR tracking
Drive

cross-selling (3 products/customer)
Track

inflows/outflows, FD renewals, closures
Expand into

untapped customer segments

2. Customer Service
Maintain

key relationships & service quality
Ensure

low wait time, high CSAT
Zero critical requests, escalations & complaints
Key Activities:
Weekly

customer visits
Ensure

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