Branch IT Support Administrator Role

Join ScotiaMcLeod in North York, Ontario as a Branch Systems Administrator. This dynamic role supports branch staff with hands-on IT expertise and application training.
In this position, you will deliver both proactive and reactive IT support, ensuring smooth operation of all branch technologies. Your responsibilities include liaising with the Helpdesk, providing essential training, and resolving technical issues effectively. You will also escalate more complex issues to relevant internal and external teams to keep systems running efficiently.
Key Responsibilities:
• Deliver proactive technical expertise to branch staff
• Liaise with Helpdesk and support teams for efficiency
• Ensure all technology operates at peak performance
• Facilitate basic training on branch applications
• Escalate issues to appropriate technical providers
Requirements:
• Proven experience in providing end-user IT support
• Strong communication skills, both verbal and written
• Pr...