Brampton User Support Technician Role

Elevate user experiences with hands-on technical support at our Brampton agency. As a User Support Technician, you'll address computer issues and train users for success in a permanent, full-time role.
We're seeking a User Support Technician with 2 to 3 years of experience in a dynamic, in-house environment. This position requires a diploma or certificate from a 1 to 2-year program, ideally with expertise in networking and MS Office. You’ll be crucial in providing solutions to user difficulties and maintaining a well-organized problems and solutions log.
Key Responsibilities:
• Respond to user computer difficulties promptly
• Research solutions using technical manuals and guides
• Train users based on identified issues
• Maintain a comprehensive problems and solutions log
• Set up equipment and install software for users
Requirements:
• 2 to 3 years of relevant experience
• Diploma or certificate in a technical field
• Knowledge of networking software a...