BPO WFM Lead: Forecasting, Scheduling & Real-Time Analysis

A leading BPO company in the Philippines seeks a Workforce Management Lead to oversee forecasting and scheduling operations. The ideal candidate should have 1-2 years of experience as a lead in a BPO setup and 3 years of experience in Workforce Management. Responsibilities include managing productivity analysis, creating communication procedures, and mentoring WFM analysts. Excellent analytical and communication skills are essential for this role. Competitive benefits and opportunities for growth are provided.
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