Found Description
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, and deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.
**Daily Activities**:
- **Deliver Training Sessions**:_
Facilitate training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting, ensuring alignment with both the curriculum and operational needs (PST).
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms (nesting).
- **Support Agents on the Floor**:_
Act as a floor walker during production periods, offering ...
**Daily Activities**:
- **Deliver Training Sessions**:_
Facilitate training programs such as new hire onboarding (GROW), soft skills, product training, or technical troubleshooting, ensuring alignment with both the curriculum and operational needs (PST).
Provide hands-on, interactive learning experiences through live simulations, role-playing, and e-learning platforms (nesting).
- **Support Agents on the Floor**:_
Act as a floor walker during production periods, offering ...