Found Description
Job Title: BPO Trainer
About the Role
We are looking for an experienced and versatile Call Center Trainer to support our growing team of customer service and support agents. You will lead onboarding and ongoing training sessions focused on product knowledge, customer service excellence, communication skills, and call handling techniques. Your goal is to prepare agents to succeed on the floor, whether through structured onboarding, refresher sessions, or performance improvement coaching.
Key Responsibilities
- Facilitate onboarding training for new hires, including company orientation and systems walkthrough
- Conduct product knowledge sessions, ensuring agents understand features, benefits, and processes
- Deliver language and communication training to help agents speak clearly, confidently, and professionally
- Lead soft skills workshops covering empathy, active listening, and problem-solving
- Monit...