Found Description
Job Summary
The Team Leader is responsible for overseeing the daily performance and productivity of a team of customer service representatives or associates. This role ensures that operational targets, quality standards, and client expectations are consistently achieved while fostering employee engagement, development, and compliance with company policies and procedures.
Key Responsibilities
Team Management
- Supervise and manage the day-to-day activities of assigned team members.
- Monitor attendance, schedule adherence, and productivity.
- Conduct regular team huddles, one-on-one coaching sessions, and performance reviews.
- Foster a positive, collaborative, and high-performing work environment.
- Support employee engagement and retention initiatives.
Performance Management