Found Description
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long‑term success and life‑long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Primary Responsibilities
- Managing employees by providing feedback and coaching sessions within the purview of account processes.
- Facilitate training based on the approved outline/curriculum for the account.
- Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
- Provides post-training support.
- Document processes through recorded sessions.
- Material development creating: Process Guide, Proc...